Frequently Asked Questions (FAQ)
Frequently Asked Questions
What Are Your Shipping Details?
We provide clear shipping details to enhance your shopping experience. Our standard shipping takes 3 to 7 business days, while expedited options deliver in 1 to 3 business days. We offer free shipping on orders over $75. We ship to various regions, but some restrictions may apply. Our return policy is straightforward, and we provide tracking information for all orders to keep you updated. Your satisfaction is our priority!
What Is Your Return Policy?
We have a 30-day return policy, allowing you to request a return within 30 days of receiving your item. To be eligible, the item must be unworn, unused, with tags, and in original packaging, along with the receipt. For returns, contact us at michunderstoodgoods@gmail.com. Note that certain items, like perishable goods and sale items, are non-returnable. If you're in the EU, you have a 14-day cooling-off period.
Can I Track My Order?
To see your order status, please provide your order details — your order number and date — and we'll look it up for you!
Do You Price Match?
Yes! We offer price matching on identical items from authorized retailers. You can request a price match before checkout or within 24 hours of purchase via email, our contact form, or live chat. eBay and other auction/marketplace sites are excluded. Visit our Price Match Policy page for full details.
What Is Your Contact Info?
You can reach us by calling 901-270-8428 or emailing us at michunderstoodgoods@gmail.com. Thank you and we look forward to hearing from you!